Refund Policy

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.

We, the administrators ("we" or "Company") of https://supernovanet.org/ ("Website"), provide proxy services to our clients ("You") under this Refund and Cancellation Policy, as well as our Rules, which outline the process for dispute resolution and refunds.

If you have any disputes regarding your use of our services, please follow the Dispute Resolution Procedure described below:

Refund requests must be initiated within 24 hours of purchase. In certain cases, at our discretion, we may consider refunds outside of these conditions. Approved refunds will be processed within 14 days from the date of the request. For security reasons, we log all Customer Support communications.

Reasons for Refund

You may request a refund under the following conditions:

- Double Payment: An unintentional double payment was made to top up your account.

- Double Purchase: An unintentional double purchase of the same package occurred, and the second package has not been used.

- Service Inconsistency: The services provided are inconsistent with our Rules.

Refunds WILL NOT be issued under the following conditions:

- Acceptable Use Violation: Refunds will not be issued if you have breached your obligations regarding the acceptable use of the system or services, as defined in our Rules.

- Account Suspension: If your account is blocked or suspended due to illegal activities, you will not be eligible for a refund.

- Connection Quality: Connection quality and speed depend on third-party providers and are out of our control. We do not guarantee specific speed measurements for internet connections provided by third-party Internet Service Providers.

- Data Transfer Initiated: Refunds will not be considered once you have started transferring and/or receiving data through the system.

- Incomplete Registration: Refunds are unavailable if you provided incomplete or incorrect data during the registration process.

- Original Payment Details: Refunds will only be processed to the original payment method used for the transaction. No exceptions will be made.

- Service Quality Compliance: If the quality of services provided matches the conditions stipulated in the Terms of Use, refunds will not be issued.

- Software Compatibility: We are not responsible for compatibility issues between your third-party or proprietary software and our system.

- Trial Period: The trial period is non-refundable. This includes cases where a promo code was used together with topping up the balance, and funds were spent from the general account.

We reserve the right to modify or replace this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions about this Refund and Cancellation Policy, please contact our Support team